Privacy Policy

Privacy Policy Last updated: 29 July 2026 East Neuk Property Care respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect and use information when you contact us through our website. 1. Who We Are East Neuk Property Care is a local cleaning and property care business based in the East Neuk of Fife. For the purposes of UK data protection law, East Neuk Property Care is responsible for the personal information collected through this website. If you have any questions about how we use your information, please contact us using the email address provided on our website. 2. Information We Collect When you use our contact form, we collect: * Your name * Your email address * The message or information you choose to provide You can also contact us directly using the email link provided on our website. In this case, we will receive any personal information you choose to include in your email. We do not intentionally collect sensitive personal information through our website. 3. How We Use Your Information We use the information you provide to: * Respond to your enquiries * Answer questions about our services * Discuss your cleaning or property care requirements * Provide quotations where requested * Arrange or discuss services if you decide to work with us * Keep appropriate business records We will only use your information where we have a lawful basis to do so under UK data protection law. 4. How We Store and Protect Your Information We take reasonable steps to keep your personal information secure and to prevent it from being lost, misused or accessed by people who are not authorised to see it. Information submitted through our contact form may be processed by our website provider and delivered to us by email. We will handle this information responsibly and only retain it for as long as reasonably necessary. 5. How Long We Keep Your Information We do not keep personal information indefinitely. Enquiries that do not result in a booking or ongoing business relationship will normally only be retained for as long as reasonably necessary to deal with the enquiry and maintain appropriate business records. If you become a client, we may need to retain certain information for longer where necessary for providing our services, accounting, legal or other legitimate business purposes. 6. Sharing Your Information We do not sell, rent or trade your personal information. We may use third-party providers to operate our website and email services. These providers may process information on our behalf as part of providing those services. We may also disclose personal information where we are legally required to do so. 7. Facebook Our website contains a link to our Facebook page. If you choose to follow this link, you will leave our website and access Facebook, which is operated by Meta. Any information you provide directly to Facebook or Meta will be subject to their own privacy policies and terms. We are not responsible for how Facebook or Meta collects or uses your information. 8. Cookies Our website may use cookies or similar technologies that are necessary for the website to function. If the website uses any non-essential cookies or tracking technologies, these will be handled in accordance with applicable UK data protection and privacy laws. You can also control cookies through your web browser settings. 9. Your Rights Under UK data protection law, you may have rights including: * The right to ask what personal information we hold about you * The right to ask us to correct inaccurate information * The right to request deletion of your information in certain circumstances * The right to restrict or object to certain types of processing * The right to withdraw consent where we rely on consent to process your information If you would like to exercise any of these rights, please contact us using the email address provided on our website. 10. Complaints If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to resolve the issue. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator. Further information about your rights and how to make a complaint is available from the ICO. 11. Changes to This Privacy Policy We may update this Privacy Policy from time to time if our website, services or the way we handle personal information changes. Any updates will be published on this page, with the date at the top showing when the policy was last updated. 12. Contact Us If you have any questions about this Privacy Policy or how East Neuk Property Care handles your personal information, please contact us using the email address provided on our website.